Tag Archives: Business Owner

Episode 19: The Importance of Learning from Your Mistakes | Brian Roberts from In-Store Radio

Brian Roberts, aka “The Voice,” is the announcer for the Defining Success Podcast, but he also manages his own business, In-Store Radio which are custom radio stations for retail locations. As an entrepreneur, Brian knows the value of learning from your mistakes and shares with us why making mistakes are some of the most important things you can do.

Brian Roberts - Learning From Your Mistakes

Brian Roberts

Thank you for visiting the Defining Success Podcast.  Please download, subscribe and rate our podcast on iTunes – https://itunes.apple.com/us/podcast/defining-success-podcast/id619459909 Thanks for listening!Recap:

Recap:

Brian Roberts is the owner of In-Store Radio, which creates a customized radio station for retail and corporate locations.  He also happens to be the voice you hear at the beginning of every podcast for the Defining Success Podcast.

Brian ran Goodwill Industries in Central Florida and at 33 Brian decided to come out to L.A. to become a rock star.  His dreams as a rock star weren’t really working out and he knew that he wasn’t going to be able to keep his dreams and his family.  Someone told Brian he had a great voice and suggested he be a voice actor.

The idea to run In-Store Radio came when he visited Walmart and Walgreen’s and listened to their customized radio station.  He then began to think of the opportunity that he could create a customized radio station for smaller businesses and thus In-Store Radio began.

His association with Goodwill Industries got his business started and being somewhat of a computer geek, Brian was able to create a usable system for small businesses to have their own customized radio station inside their business locations.  His love of computers, Goodwill and entrepreneurship helped him build the foundation for his business.

Brian was then able to set up a live radio stream into their business and as long as the location has access to the Internet they can get access to their customized radio station.  Brian is trying to get into 1,000 locations by the end of the year.

A great success story Brian likes to share is that every year they had an event which never seemed to get a lot of visitors.  The first year that they had Brian create a short advertisement and for the first year ever they sold out their tickets and the next year they increased ticket sales by 300% selling out again.  For Goodwill Industries, Brian was able to encourage shoppers to donate and encouraged those who donated to become shoppers.

When talking about learning from your mistakes . . . Early on in his career, Brian offered a deal to a friend of his that was unsustainable.  Once Brian realized he couldn’t deliver on the deal he offered his friend he told him he couldn’t do it and they re-negotiated.  Brian felt awful, but he learned a valuable lesson that mistakes are acceptable and as long as you learn from your mistakes and move on that you can never fail.  Learning from your mistakes is an important skill to have as an entrepreneur and business owner.

Brian has two children and Brian thinks it’s interesting that when his kids were younger they would constantly make mistakes and they were encouraged to do so, but that as they got older he became less willing to encourage his children when they made a mistake.

Brian’s mom was a teacher and he had a complex early on about asking teachers questions.  And for his entire ninth grade year he was lost in Algebra and sometime during his junior year he finally raised his hand and said that he was completely lost and asked for help.  The teacher helped him understand the material and afterwards many of his friends came to him saying they were having the same problems.  It taught Brian a lesson that it was ok to ask questions because if you had a question, it was likely others had the same question as well.

Being an entrepreneur taught Brian that he can do pretty much anything he can put his mind to.  It taught Brian that all along he had a unique gift that he could offer the world.  Once he learned that he could make money as an entrepreneur it became very freeing.

Brian believes that he has certain talents and has developed particular skills.  His singing ability has helped him become a successful voice actor.  He was able to find the emotional connection in his writing just like he did when he was a singer.  The computer has been invaluable to Brian’s success in business as well.

Procrastination and over-thinking got Brian in a lot of trouble early on in his business.  The way Brian describes the way business should be done is “Ready, Fire, Aim.”  Meaning that as an entrepreneur, it’s important to take action first and then analyze your results.

In-Store Radio - Learning From Your Mistakes

In-Store Radio

Engaging Discussion Questions:

  • What mistakes have you made?
  • What is the importance of learning from your mistakes?
  • Do you think “Ready, Fire, Aim” is a good strategy to use for entrepreneurs?

Links to Great Stuff:

  • In-Store Radio – Brian’s mission is to spread the “Good News” of not only Goodwill, but of ALL businesses throughout America and abroad through In-Store Radio.  That mission will put a custom-designed and professionally-produced radio show into every retail store and waiting room around the globe.
  • Voice123.com/BrianRoberts – Brian’s voice is varied and strong. He has the ability to do all types of work from the “Classic Announcer” to “Young punk” and anywhere in between!
  • Goodwill Industries – “Goodwill® works to enhance the dignity and quality of life of individuals and families by strengthening communities, eliminating barriers to opportunity, and helping people in need reach their full potential through learning and the power of work.”
  • Chino Valley Chamber of Commerce – “The Chino Valley Chamber offers a wide variety of opportunities for members to market their businesses, a strong legislative action committee, and a commitment to the continuing education of a diverse workforce. For additional information, check out our convenient links to city websites, selected businesses and current projects.”

Success Quotes:

  • “Success is being happy . . . Nothing matters unless you’re happy.”
  • “I really love helping people accomplish things they didn’t know they could accomplish.”
  • “I was perfectly content being an employee and letting someone else tell me what I was worth until the fire was lit.”
  • “I’m completely unemployable . . . because there is no possible way I can survive working for someone else.”
  • “There are a lot of people who are bound up by their fear of looking silly that they pay this horrible price.”
  • “The more mistakes you make the more money you make.”
  • “What business owners do better than the people that don’t own businesses is make mistakes and are ok with making mistakes.”
  • “The reason entrepreneurs succeed where other people don’t succeed is because they understand that as long as they didn’t quit, they didn’t fail.”

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Episode 17: The Flexibility and Price of Being a Business Owner | Jennifer Davis from Scrapbook Expo

Being a business owner has its perks but it also has its drawbacks. Jennifer talks about the flexibility her job has given her, but also discusses the amount of effort and time she’s spent building her business. In this episode you’ll also learn valuable tips on how to build a following on Facebook.

Thank you for visiting the Defining Success Podcast.  Please download, subscribe and rate our podcast on iTunes – https://itunes.apple.com/us/podcast/defining-success-podcast/id619459909 Thanks for listening!
Scrapbook Expo - Business Owner Jennifer Davis

Scrapbook Expo

Recap:

Jennifer Davis is the owner of Scrapbook Expo, the premier scrapbook show; Weekly Scrapper, a blog for every day scrappers; and, Party Solutions, a party supply rental company.  She’s also extremly knowledgeable when it comes to Facebook as she has been able to amass a following of close to 110,000 likes on her Scrapbook Expo Facebook page.

Jennifer’s scrapbooking business started out as a hobby and it gave her an opportunity to get out of her job which she hated.  She started out as a vendor at a Scrapbook show she attended and saw what the owner of the conventions were able to do and she thought she could do it so she started her own Scrapbook Expo.

She was one of the first scrapbooking businesses to start a new show.  She put on her first show in San Diego and now she puts on shows in 17 locations.  In the late 1990’s it was real easy for Jennifer to get support for her Scrapbooking shows because they would choose a location and word of mouth was really the only marketing they needed.

Weekly Scrapper

Weekly Scrapper

When the economy started to go down hill it became a lot more difficult to attract customers and she resorted tto learning how to market for her business.  She started doing print advertising, email marketing and she finally turned to social media marketing and does almost all of her marketing online.

At a Scrapbook Expo scrapbookers would have access to 100 different booths related to scrapbooking to shop at.  They hold workshops all day to learn different techniques to scrapbooking.  There is also scrapbooking crops which are held at the show where scrapbookers get together to scrap all weekend long.  Ladies get an opportunity to get together, share ideas and have a great experience.  Different groups like different activities.  A lot of the people who attend the shows are groups of four or five women who make a weekend getaway of the Scrapbook Expo.  They rent a hotel room, they shop together, they sign up for workshops and they participate in one of the crops.

There are also make and takes which are very popular which is where they can visit a booth and take part in a project where they create a finished product within 5 to 10 minutes.

Jennifer was very instrumental in my success as she’s been able to help me in a variety of different ways.  We first came in contact when she put out an ad for a tutor and I helped to tutor her son, Nick.  After which, she became my first client for my Internet marketing business as I helped to build the online Twitter presence for @ScrapbookExpo.  My sister and I have been working for Scrapbook Expo ever since from social media marketing to email marketing to search engine optimization (SEO) to website design.

Jennifer also mentored me and made being an entrepreneur accessible to me.  I had never met an entrepreneur before Jennifer and her help and guidance helped encourage me to this path for which I will forever be greatful.

Jennifer doesn’t use Facebook personally and it took her a long time to figure out how to use it for her business.  She knew that Facebook fit in well for hobbies.  And she learned how Facebook was used to market her business and has found it to be very successful.  Scrapbook Expo now has almost 110,000 Facebook Likes and is growing daily.  Jennifer has really mastered the art of Facebook and has learned that Facebook should rarely be used as a sales tool, but mostly to build an online community.

Because Scrapbook Expo has such a high user engagement Scrapbook Expo uses Facebook to get access to users email addresses.  Last month they gave away 100 prize packages, but had to give them their email addresses to get an opportunity to win those prizes.  Because they were so respected through their Facebook presence it was easy for their fans to give their email addresses and during their giveaway campaign they gathered over 10,000 email addresses.  They then can use those email addresses to sell services or products to customers.

Word of mouth is a huge benefit to using social media to promote Scrapbook Expo.  Every customer who attends the show has the potential to reach dozens, and even hundreds of more people. If you can get one person to endorse you on social media you have the ability to reach more people.

Jennifer recommends not using social media to sell.  Businesses who are failing in their use of social media is that they are not asking themselves what the customer wants.  Businesses need to find out what the customer wants and they also need to be consistent.

Party Solutions

Party Solutions

Jennifer also owns a party rental company, Party Solutions, and Scrapbook Expo started buying their own decor for the Scrapbook Expo and because they weren’t using their equipment throughout the whole year they figured they could rent out the equipment they had when it was not in use.

One of Jennifer’s mistakes in business was that she was not a good sales person.  She was great at marketing and promotion but lacked in her ability to sale.  At first, sales came easy, but after the recession hit she needed to learn how to sale or how to hire others who could sale.  Now, Jennifer has hired sales people who are helping to grow her business and have more of an impact.

Currently, Jennifer has more than 100,000 emails of people who are interested in Scrapbooking and she’s currently marketing that list to advertisers.

Jennifer is very thankful for the flexibility that her business allows her.  She says she works twice as hard as her wage working friends, but the results more than make up for it.  As a single mother, being a business owner gave Jennifer the opportunity to take time off when she needed to in order to spend time with her son.

Discussion Questions:

  • What are you thankful for?
  • What is important to you?

Links to Great Stuff:

Success Quotes:

  • “Success would be finding something that you enjoy and being able to turn a profit to support yourself.”
  • “If you make yourself an expert and you market yourself there’s a lot of opportunities and I see a lot of people who lack taking that first step.”
  • “The beauty of social media is it’s viral and word of mouth . . . is the best form of advertising.”
  • “The majority of what we post is useful posts that interest them as far as learning how to scrapbook.”
  • “On Facebook, if you have a hobby related business . . . it’s very easy to find and connect with other people who have that same interest.”
  • “You don’t go into business you grow into business.”

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Episode 4: An Entrepreneurial Mindset | Charlotte Clary from Ice Chips Candy

Learn how Charlotte Clary started close to 30 different businesses and finally hit it big with her Ice Chips Candy when she appeared on ABC’s Shark Tank. She is now able to help support her and co-founder, Beverly Vines Hanes’ 39 different grandchildren as a result of the success she experienced from running her Ice Chips Candy business. Learn how the entrepreneurial mindset these ladies possessed helped make them the successes that they are today!

Thank you for visiting the Defining Success Podcast.  Please download, subscribe and rate our podcast on iTunes – https://itunes.apple.com/us/podcast/defining-success-podcast/id619459909 Thanks for listening!

Ice Chips Candy as Seen on ABC's Shark Tank - Entrepreneurial Mindset

Ice Chips Candy as Seen on ABC’s Shark Tank

Recap:

Charlotte Clary is a serial entrepreneur and estimates her and Beverly Vines Hanes started close to 30 different businesses while being home-makers and moms before they hit it big with Ice Chips Candy.

The more they understood about healthy products they understood the value of Xyletol and between the two of them they have 39 grandchildren.  Once they came up with the idea and within the first 24 hours they created three different flavors.

They knew it was going to be a big hit when they implemented their tried and true sales process where they cold-called businesses and offered their product for free with the expectation that they could call back later.  They started getting calls from those businesses before they even had a chance to call them.

In 2012, Charlotte Clary says Ice Chips Candy made more than 1.1 million dollars.

The biggest mistake Charlotte made was implementing a sales process that didn’t work, but in all honesty she didn’t feel it was a mistake, but that it was more of a learning process.  Now they’ve been able to adjust the strategy of sending free tins to dental offices and have created a better sales strategy.

Charlotte says perseverance is her greatest asset.  Having started 30 different businesses, she learned new skills in every business she started and applied that to every new business venture she began.

Every day is exciting for Charlotte and she loves looking at sales figures and beating sales figures every month.  They’ve also been very fortunate that some great sales people have come aboard to help them grow their business.  She loves that people are happy with her product and is excited that she’s able to give a healthy alternative to breath mints.

Being an entrepreneur is difficult.  To keep up with the work of the business and maintaining your sales process is a challenge.  They need to get people to help them and get that help as early on as possible.  The business owner is the one that needs to make those decisions and it’s important to hire people to do the little things of the business.

Ice Chips Candy

Ice Chips Candy

Charlotte has always wanted a product in the marketplace and she has been able to fulfill her passion.  She’s also been able to help others get jobs in her community and she loves that.

Charlotte possesses an entrepreneurial mindset and has learned essential skills along the way.  Each business Charlotte became involved in gave her valuable skills that she was able to use in her future business ventures. To become successful in business, this is, in my opinion, the most important skill/trait to have.

Engaging Discussion Questions:

  • If you could be a business owner, what kind of business would you start?
  • What have you taken action on in the last year?

Links to Great Stuff:

  •  Ice Chips Candy – Please visit the Ice Chips Candy where you can order Ice Chips Candy, view Charlottes’ appearance on Shark Tank or see pictures of Charlotte and her partner, Beverly.  If you prefer telephone, you can call them at (866) 202 – 6623.
  • Shark Tank – The Shark Tank appears on ABC every Friday night.  The sharks are entrepreneurs who invest in companies who pitch their product to the “Sharks.”

Success Quote(s):

  • “Create something and figure out how to get it out there.” – Charlotte Clary
  • “Luck favors the prepared.” – Charlotte Clary

Special Requests:

THANK YOU!

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