Tag Archives: 19th Hole Media

Bunkers Paradise Charity Golf Tournament at San Dimas Canyon Golf Course

Bunkers Paradise held their first annual Bunkers Paradise Charity Golf Tournament for the Special Olympics of Southern California at San Dimas Canyon Golf Course on Sunday, October 13.

For a first year tournament, Bunkers Paradise had close to 50 golfers playing for the Special Olympics of Southern California, including two previous guests of the Defining Success Podcast, Ken Lee (Episode 9) and Kate Hughes (Episode 26).

Ken Lee is the Editor-in-Chief of Bunkers Paradise and worked with San Dimas Canyon Golf Course to help put on the event.  Welborn Media and 19th Hole Media are currently working with San Dimas Canyon Golf Course on their social media presence.  Check out the San Dimas Canyon Facebook page to see how we can help build and grow the online presence of any golf course. Kenny Donovan Zeb Welborn Mike Quiroz Gary Christman Surprisingly enough, with the help of Gary Christman, Kenny Donovan and Mike Quiroz, the Welborn Media and 19th Hole Media ended up shooting a 14-under par to tie for the lead at the tournament and each of us won brand new Cleveland XL Drivers thanks to the folks at Bunkers Paradise.

Kate Hughes was in attendance as a contributor to Bunkers Paradise and an advocate of the Special Olympics and golf.  All in all, the tournament was a great success and we were happy to be a part of it!  Even happier that we ended up winning the first ever Bunkers Paradise Charity Golf Tournament!

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Former Guests David Kramer and Jay Miller at Los Serranos Country Club

It’s rare that two guests from the Defining Success Podcast and I are able to get together, but last week, David Kramer and Jay Miller met me at Los Serranos Country Club in Chino Hills, CA.

David Kramer, Zeb Welborn and Jay Miller at Los Serranos Country Club in Chino Hills, CA

David Kramer, Zeb Welborn and Jay Miller

Jay Miller is the Director of Business Development at Golf Card International and he met me early in the morning at Los Serranos Country Club so we could get in a round of golf. 

Jay and I were the first ones out in the morning and sped around the golf course playing a round of 18 holes in a little over three hours.  The round seemed to fly be even quicker as I got to hear some amazing golf stories from Jay about his experience working and playing with some of the top golfers in the world.  Jay is absolutely one of the most interesting people I’ve ever had the opportunity to play a round of golf with.

Jay bogeyed the last hole to shoot a one over par and I played one of the best rounds I’ve played in a long time, shooting a three over par 75, at least that’s what Jay told me.  I was so invested in hearing Jay’s stories that I really had no idea what I shot.  But, I knew I was playing well.

David Kramer and Jay Miller met me after our round for lunch.  David Kramer is the Senior Vice President at Los Serranos Country Club and was one of our very first guests on the Defining Success Podcast.  He’s very passionate about golf and helping others and when he and Jay got together, it was great to see them share such memorable stories about golf and life.

David Kramer and Jay Miller have known each other for a long time as lovers of golf and have worked with each other on numerous golf-related activities in the California Golf Course Owners Association, of which, Los Serranos Country Club was named the 2012 Golf Course of the Year.

Because he enjoyed being on the podcast so much, Jay Miller recently gave me free golf cards from Golf Card International to give out to listeners of the Defining Success Podcast.  If you would like a free 3-Month Membership to Golf Card International, please visit the 19th Hole Media Website found here – http://19thholemedia.com/special-offer-free-membership-to-golf-card-international-sign-up-for-the-19th-hole/

These are definitely two of my favorite people and it was a blast getting together with both of them.  I hope we can all get together a bit more often.  Thanks David and Jay for taking me under your wing and helping me navigate the world.  I owe you both so much already.  Thanks for everything!

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Episode 35: Making Your Customers A Part of Your Business | Johnny Hakim from Greenskeeper.org

Johnny Hakim from Greenskeeper.org shares his insights on how to make a customer feel like they are a part of your business and how he uses that to keep customers for longer and become active promoters of his business.  Learn how to create raving fans by making your customers become a part of your business and learn how to manage your online reputation in Episode 35 of the Defining Success Podcast.

Johnny Hakim | How to Make Your Customers Become a Part of Your Business | Greenskeeper.org

Johnny Hakim

Johnny Hakim (JohnnyGK) is the owner of Greenskeeper.org.  Greenskeeper.org is a free online community and golf social network providing golf course review, aeration alerts, overseeding schedules, photos, specials, tee times, score tracking, outings, product reviews and more.

Greenskeeper.org started back in 2000 and Johnny was doing record promotion and he was always golfing on Wednesdays.  There was too many times where he encountered golf courses that were doing aeration that he decided to see if there was any place online that was giving golfers aeration alerts.  He couldn’t find anything.  While he was doing this record production he decided to make his own website and wanted to do more with it.  He interviewed some programmers and found what he was looking for.  He’s been inspired ever since.

His website started working in Ventura County, Los Angeles County, Orange County, and once he put those up other places were asking for it including San Diego County, Riverside County and San Bernardino County.  A lot of people highlighted their appreciation of the program and loved what Johnny has been able to do at Greenskeeper.org.

Johnny has set up his website and it has pretty much spread organically since its inception.  People come up to him all the time and tell him how wonderful the site is and how much they love what he is doing with Greenskeeper.org.

When Johnny started his website, he just wanted to let people know about the aeration schedules at golf courses.  But, he knew that the website was a work in progress.  The users have helped determine the direction of the website and all the things you see on the Greenskeeper.org website comes from the users themselves and suggestions from golf course owners.

Right now, the website revolves around the “GKer” the people who are giving back and helping others understand the condition of local golf courses.  Johnny’s website gives people an opportunity to share their experiences at golf courses, for the benefit of those who are involved in the game.  Most people come to Greenskeeper.org to read the golf reviews.  People use Greenskeeper.org for aeration alerts, they use a score tracker, they are now using the community forums where people can discuss and share their thoughts about golf and local golf courses.

One of the biggest challenges Johnny had faced in building his business was actually making money. When he started the site, he was hoping that golf courses would be eager to advertise on his platform where he was reaching enormous amounts of golfers.  The problem was that the golfing industry was way behind the times when it came to their online presence.

The biggest problem Johnny sees in the golf industry is that they are not adapting to the changing world.  They are still marketing traditionally and are not investing in the online world and are losing to competitors who are taking advantage of the opportunities available online.  In order to succeed golf courses need to control their online presence and promote themselves online.

The people who are going to succeed are the ones who are looking into the future and not the ones who are holding on to the past.  This is probably the biggest reason why golf courses are failing today.

On the Greenskeeper.org website golfers can leave reviews on golf courses all over the United States and one of the things Johnny has had a hard time doing is convincing golf courses to reach out to the people that are playing their course and say thank you.  By being proactive on the Internet and thanking those people who have played the course, you are creating an opportunity for massive word of mouth promotion.

By responding to criticism or thanking people for using your business.  You are now able to show that you are being authentic and that you genuinely care about your customers.  Before the Internet, each customer was valuable, but now, other customers can see how you treat your customers in a public forum and they can connect with that.

The large majority of people who visit Greenskeeper.org are not the people who are leaving the reviews.  They are what Johnny calls, lurkers.  They visit the site to get information about golf courses and then make decisions about the golf courses they plan on playing from there.  So, even though there are only a few recommendations on the golf course pages themselves, those reviews are being seen by hunderds and, in some cases, thousands of golfers.

Monetizing Greenskeeper.org has been no easy task.  Johnny has spoken with golf course owners and decision makers for years trying to understand their needs and figure out how he can service those needs with his website and it has been a struggle, but he has come up with a solution that works.  Golf courses are now using Greenskeeper.org to highlight their golf courses on the website for a small monthly fee and the golf courses who utilize these features have experienced a lot of success.

One of Johnny’s greatest moments working at Greenskeeper.org was recently when he set up his first golf outing for golfers in Central and Northern California.  Many people in the GK community took part in the tournament.  They came together and had a great time.

John Hakim from Greenskeeper.org on the Defining Success Podcast with Zeb Welborn Know Before You Go

Greenskeeper.org

Engaging Discussion Questions:

  • How do you make your customers feel like they are a part of your business?
  • Do you think the Internet and online marketing can help in word of mouth marketing?
  • How do you handle reviews about your business?

Links to Great Stuff:

  • Greenskeeper.org – “Greenskeeper.org is a free online community, golf social network, providing golf course reviews, aeration alerts, overseeding schedules, photos, specials, tee times, score tracking, outings, product reviews, more.”
  • Gary Vaynerchuk – “I love to hustle!”

Success Quotes:

  • “Success is inspiration.”
  • “When you’re following your heart or passion, you’re successful.”
  • “When you’re inspired, you’re successful.”
  • “To be a GKer is to be someone that appreciates the site in general and is a part of the community concept.”
  • “To be a GKer is to be active in writing reviews and a part of the community.”
  • “Every time we do one of these GK events there is just a good vibe.”
  • “The most active pages on Greenskeeper.org get 1,000’s of views a month.”
  • “When a golf course is being authentic and thankful, golfers will see that as that’s how they treat their customers.”
  • “Just saying thank you can make all the difference in the world for a golf course.”
  • “It boils down to word of mouth.  That’s what drive most business.”
  • “Golf courses need to take their online presence seriously.”
  • “They are getting the pants beat off of them by the wholesalers and they weren’t identifying that there customers were going online.”
  • “The golfing industry is way behind the times when it comes to their online presence.”

Special Requests:

Zeb Welborn Golf, Defining Success Podcast Golf and 19th Hole Media Golf are offering you a free 3-month membership to Golf Card International

Free 3-Month Membership to Golf Card International

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Episode 9: Building an Online Golfing Community | Ken Lee from Bunkers Paradise

Ken Lee is the Editor-in-Chief and Director of Social Media at Bunkers Paradise. Ken talks about how sometimes he tried to do too much too quickly and the importance of quality of quantity when posting on Facebook and Twitter. Learn how to build an online golfing community in Episode 9 of the Defining Success Podcast with Zeb Welborn.

Ken Lee from Bunkers Paradise

Ken Lee from Bunkers Paradise

Recap:

Ken Lee has been involved in sports his entire life.  Golf was something that his granparents got him into.  They played golf together for 40 years and he watched them play as a young child.  Ken loved playing all types of sports and while personally using social media he established contact with Gary Lee from Lakers Nation who had established Bunkers Paradise as a place for used golf clubs reviews.  In 2012, Ken came aboard and changed the direction of Bunkers Paradise to make it an online golfing community and they use social media as a platform to build a strong social media community.

Ken’s vision for Bunkers Paradise was to create an online golfing community for anything and everything golf.  “We live, learn, and love everything golf.”  Any golfer from beginner to pro can connect and interact with us.  They will learn news, the newest golf club releases, and they make it fun.  They also want to help grow and appreciate the game.

Facebook and Twitter work well for Ken Lee to reach customers and clientele.  Ken likes Twitter because there is quick and fast feedback.  Facebook, to Ken, is an avenue to expose people to different articles, fun photos and an opportunity for other golfers to engage with one another.

One tip Ken would give for Facebook is to encourage people to interact with Facebook posts.  If you write an article don’t just submit it, encourage people to discuss the article that you’ve written.  That interaction will give you an opportunity to connect with other golfers.

On Twitter, Ken recommends implementing a strategy and they use it as a gateway for everything.  Use introduction tweets to start discussions and then through the interaction start to develop relationships that can bring people to their Facebook page or to their website.

Social media is the reason why Ken Lee came on board with Bunkers Paradise and he says that it’s been the catalyst for the success of his business.  What people don’t realize is that nowadays, people want instant feedback and any company can do that now.  Anybody can utilize social media in a positive way.

As a result of social media, Bunkers Paradise has been in contact with hundreds of companies including Callaway Golf.  Callaway golf has figured out that social media is huge for the game of golf.  And they have struck up a strong relationship with Callaway through the social media presence Bunkers Paradise has established.

Ken feels he is a good communicator who interacts with people well in the community and people enjoy talking with him and engaging with Bunkers Paradise.  They’re just a bunch of golfers who love this game.  He interacts with people well and has fun while he’s doing it.

Sometimes, in the social media world you can push to fast and sometimes pushing too fast hurts your growth in terms of what you’re trying to accomplish.  Ken’s trying to get Bunkers Paradise too big, too fast and he tends to think he should slow down sometimes and just enjoy the ride.

To Ken, success is different for each individual, but for the most part it’s setting up a goal and it’s not necessarily reaching a goal, but it’s a journey along the way that help people get to that goal.  And whether you have failures or successes along the way, as long as you’re learning the entire time you’ll be successful.  Ken considers himself successful because of the people he works and connects with on a daily basis.

Bunkers Paradise

Bunkers Paradise

Please connect with their Twitter @BunkersPGolf, search for Bunkers Paradise on Facebook and Instagram.  You can also connect with Ken at @GolfingwithLee on Twitter.  They will be giving away some prizes as they reach 6,000 Twitter followers.

Engaging Discussion Questions:

  • What is better to use for businesses, Facebook or Twitter?
  • Do you think moving too fast is a problem for some businesses?
  • How do you know how good a post is when you’re creating a Facebook or Twitter post?

Links to Great Stuff:

  • Bunkers Paradise – Bunkers Paradise is an online community for anything and everything golf.  Ken Lee is the Editor-in-Chief and Director of Social Media for Bunkers Paradise.
  • Callaway Golf – Callaway Golf has figured out the importance of social media.  Visit their website.
  • 19th Hole Media – Although not mentioned in this podcast, I, Zeb Welborn have experienced a lot of success using social media at golf courses here in Southern California and recently started a new website with that goal, 19th Hole Media. Let us show you how we’ve been able to help golf courses grow using social media to build stronger relationships with current golfers and reach out to new golfers.
  • Welborn Media – Located in Chino, CA learn how we can use Internet marketing and social media to reach more customers.

Success Quotes:

  • “Social media has been our forum for success.”
  • “To get people to follow you, you have to tweet things that matter.”
  • “It’s not about quantity, it’s about the quality of the tweets.”

Special Requests:

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