Tag Archives: Zeb

Episode 92: Leadership and Trust | Wally Hauck, Author of The Art of Leading and Stop the Leadership Malpractice

Zeb’s Take – Leadership and Trust

Wally talked a lot about employees and how they engage with the workforce. One of the things in the interview that really struck me is the importance of building trust between managers and employees and the ways to do that. In a leadership position you are constantly making agreements with people and if you take on that leadership role you need to make sure that you are agreeable to those agreements; that you do the things that you say you are going to do. If you don’t it really erodes trust with the people that you are working with and it makes it much more difficult for them to accomplish the things that they want. If you don’t do what you say you are going to do, it makes it easier for them to not do the things they say they will do. Leadership and trust go hand in hand.

If you want your employees ,or the people that are working for you, or the people that you are leading to do something that you ask of them you need to be accountable to them just as much as they need to be accountable to you. I think that’s one of the biggest problems that leaders face is being able to overcome that.

Here’s a personal example. There’s a membership committee through my local chamber of commerce that I’m the head of. I have a plan in my head of these things I want to accomplish with each meeting. I want to send a follow up email after each meeting. I want to send an email before the event to let people know the event is taking place. Honestly, sometimes I forget. I’ll forget to send the email after the meeting or before the meeting or maybe I’m ill prepared when the event comes, maybe I don’t prepare as well as I usually do. I’ve realized that in those situations it erodes some trust. For me, it’s really important to develop procedures and processes so that I don’t forget to do those things, so that I’m someone who does the things they say they are going to do. So they can see my leadership and trust in me. The same thing in the mastermind group I’m in: I really want to come up with a structure for these mastermind sessions. Sometimes I get so overwhelmed or so busy that I forget to put those procedures in place.

Another great idea Wally talked about was developing a checklist. Not just a checklist for your employee or the person you are trying to lead, but for yourself as well. If you are accountable for everything that you are supposed to be accountable for it makes it much more likely that the people you are leading, if they see you are checking off all the things that you are responsible for, it’s much more likely they will be checking off all the things that they are responsible for.

Now, go out there and find your success!

Find out more about Wally Hauck and his books

Visit WallyHauck.com and download his free research article about the process and the success that one of his clients has received.

Quotes

“This is how leaders still operate, and it drives me crazy. And I am here on this earth to change it. That’s why I’m passionate about it.”
“The leader has a huge impact on the environment which therefore has a big impact on the individual performance. Everything is a system. It’s all interconnected.”
“The root belief is people will not work if you don’t watch them and they won’t work if you don’t bribe them or threaten them, because they really don’t want to work — and that’s a bunch of bull.”
“Very often what leaders do is they look at the mistakes employees make and they blame the employee, and they’ve got to stop doing that.”
“We have an overabundance of bad leadership in the country. I’m sorry, I see it every single day. That’s why I’m passionate about looking for opportunities to stop it.”
“Always manage your agreements and help others to manage their agreements.”
“Make agreements with people and then keep it. That’s how you build trust. That’s a demonstration of integrity.”
“Success is optimization.”
“Optimization means you are doing the very best and there’s a balance. There’s a beautiful balance, where everything works beautifully together and you are optimizing the results that you are getting with the resources that are available to you.”
“I think I am providing a service with this replacement performance appraisal that could really change the world. I’m pretty excited about it.”

More from the Interview

Wally worked for a large company and after being promoted several times he began to wonder why he was so miserable there. One time he got a call for a large purchase order that he got excited about. He talked with his boss to work out some of the details, things were looking good. That week his company had an event and Wally got an award for his sales performance partially because of that large order, even though he hadn’t closed the deal yet. A few days later when the order was put on hold and didn’t go through he was berated by one of the high ups in his office and received a terrible performance review after that. He says, “ I went from a hero to a bum.”

“This is how leaders still operate, and it drives me crazy. And I am here on this earth to change it. That’s why I’m passionate about it.”

He began to do some research and reading. He read The Turning Point and it talked about systems thinking. It helped him answer why he was so upset. “Most organizations still today evaluate the individuals and they fail to take full account of how the environment impacts the performance and how the leader has a huge impact on the environment which therefore has a big impact on the individual performance. Everything is a system. It’s all interconnected.” He says, “It made so much sense to me.”

He did more reading and more research. Including learning from a couple people who studied from Dr. Deming, who taught about thinking in systems in Japan. Deming says that one of the deadly diseases for organizations is the performance appraisal.

Performance reviews can cause a lot of damage in areas that are needed for performance. It doesn’t accomplish what it is supposed to accomplish. Part of the reason that it doesn’t is because managers are not skilled at having open and honest conversations. But the main reason is that the employee gets a grade. When you get a grade in an organization that has dysfunctional departments that can impact your performance it just makes everyone hate the whole process.

“The root belief is people will not work if you don’t watch them and they won’t work if you don’t bribe them or threaten them, because they really don’t want to work — and that’s a bunch of bull.”

“The whole thing is based on flawed assumption and we’ve got to do away with it if we are really going to survive in the global economy now.”

Frederick Taylor designed the system that is commonly used today, scientific management. It worked great in the 1800s, but that’s 140 years ago. 140 years ago factory work was menial tasks. Frederick Taylor was going to go into a factory and teach the best way to do these simple tasks and if they don’t do it right they aren’t going to get paid, or get a bonus, and if they keep doing it they’ll get fired. The work was simple easy repeatable tasks for uneducated employees. That is rarely the case today.

Some unintended consequences of performance reviews are that they damage trust and engagement in the workplace. People start to hide things, they don’t tell the truth, or they hold information back.

He says, performance reviews are a tool used by 80-90% of organizations today and it closes down open and honest communication. I think that’s an outrage.

He designed a replacement for the typical performance review that he calls the complete performance improvement process, or CPIP. You have a meeting with an employee, but there is no grade, instead you create a partnership with the manager and the employee to improve the interpersonal communication between the two of them and others and the system interactions within the department and between the departments.

The manager is the judge and the employee is the judged, in the typical appraisal.

In the typical performance appraisal the manager is looking at the employee and saying here’s what you’re doing right and here’s what you’re doing wrong. And they are doing it with incomplete information and they are doing it with a bias, so it never comes out right. Instead, what if the two of you came together looked at the quality of the interactions between you and said, how can we make our interactions better? How can we make our communication better? How can we make our system better? How can we improve our processes between the two of us? So you are partnering to work on the interactions not trying to fix the people.

Wally Hauck on the performance appraisal “The first things leaders need to do is to realize that they impact the environment or the context in which people work. Very often what leaders do is they look at the mistakes employees make and they blame the employee, and they’ve got to stop doing that.”

Leaders should ask three questions:
1. What process is not working?
2. What is the first 15% of that process?
3. How can you improve the first 15% of the process?

By asking those three questions you change the process and the performance gets better.

“Leaders are doing stupid things, causing the bad behavior, and then blaming the employee for it.”

“We have an overabundance of bad leadership in the country. I’m sorry, I see it every single day. That’s why I’m passionate about looking for opportunities to stop it.”

What makes a great leader is a few things. One is, understand that they create an environment of performance or dysfunction, and if there is dysfunction it is probably something in the environment. Number two, they have to know how to build trust. Three, you have shared objectives. Four, you are confident in what needs to be done.

“What I want leaders to do is I want them to manage trust in every interaction they do with their staff, their employees, the people they want to lead. This is something everyone can do.”

There are values issues and systems issues. Values issues are behaviors, such as behaving with integrity and treating people with respect, that’s the foundation of performance. They must always look at themselves and ask, am I keeping my word with my employees and am I making agreements and keeping them; am I setting the right role model for the behavior that I’m looking for from employees?

“Always manage your agreements and help others to manage their agreements.”

“Make agreements with people and then keep it. That’s how you build trust. That’s a demonstration of integrity.”

An agreement is specific, it has 4 elements: it’s specific, it’s measurable, it’s time sensitive and there’s a predictable process.

“Success is optimization.”

“Being fully engaged. You want profitability, you want passion, you want engagement, but it’s optimization — is really what success for me is about. it can’t just be one area that defines success.”

“Optimization means you are doing the very best and there’s a balance. There’s a beautiful balance, where everything works beautifully together and you are optimizing the results that you are getting with the resources that are available to you.”

“I think I am providing a service with this replacement performance appraisal that could really change the world. I’m pretty excited about it.”

To The Listeners of The Defining Success Podcast

More from this Episode of the Defining Success Podcast

When I started this podcast over a year ago I had no idea what to expect. I just sort of jumped right in. One of the questions I wanted to ask people was to define success; ask what does success mean. The very first person I interviewed, although it’s not the first episode (I think it’s episode 7), was Vic Braden. I actually didn’t even know I was going to be doing a podcast. I interviewed him. I recorded it with my cell phone, so if you’ve heard that episode of the Defining Success Podcast it’s pretty poor sound quality. I wasn’t trying to be conversational at all. I was planning on writing it up for a blog, but he told some pretty remarkable stories.

He led an amazing life. He was a tennis coach, world-famous. One of the first people to travel to China after China opened their doors to the western world. He says, ping pong led the way to China and then it was Vic Braden. I wanted to see what he defined as success. Someone that I found to be so successful, you know, what did he think success was. That is why I started the Defining Success Podcast. That is why I ask the last question and always make it the same. Define Success, what is success for you?

Now that I’ve been able to interview so many different people. I feel so blessed and grateful for the fact that, through this process, I’ve been able to meet so many amazing people that I would have never encountered otherwise. I also wanted to make sure it was valuable for the people out there listening. People like you!

In today’s episode I really want to address you and address what it is you would like to get out of the Defining Success Podcast. I think success is defined by people. People that make decisions and take action. I really want to highlight those people, and I want to highlight people in completely different fields. That was the original intention. I could get people that have careers, jobs that they love. Like my dad, he was a journalist for the Orange County Register (He recently retired.) He absolutely loved what he did as a reporter and going to work everyday. He loved talking to people. He just found the career that he loved and knew that he was meant to be in. He did an excellent job as a reporter. I admire him greatly for that.

Then there are other people that I’ve met. Business owners that are going out there and making their own business happen. They’re doing some really amazing remarkable things. By showing business owners, people in careers that they love, by showing this wide array of people– I think there is something there that everyone can latch on to. Each of these individual stories could probably connect with someone out there listening and maybe influence them in a way that is promoting them, making them feel better about themselves, that is making them want to take action on the things being said in these interviews.

When I first started listening to podcasts it kind of felt like my head was exploding… I just had all these different ideas running through my head. I was getting so excited and amped up about the possibilities. From that point, taking action to do things was so much easier. Just because I was so excited about these new ideas and opportunities that I could experiment with and that I could try.

The people that I’m interviewing, I’m trying to bring them in. So they can share their wisdom on things that get them excited and pumped up because that is something that would connect with any one listening to this podcast. Trying to find those tidbits, those little nuggets of information, that make your head explode with all these different ideas. I want to make sure that we’re achieving the mission and the purpose of this podcast.

If you are listening to this podcast today, I want you to pretend that I’m interviewing you. I want you to reach out to me on our Facebook page. The Defining Success Podcast on Facebook. If you’ve been listening regularly, you know that I try to keep the interview light-hearted with a conversational tone. I ask questions in each episode of The Defining Success Podcast. Often the questions are fairly similar, and there are recurring questions that come up in many interviews.

I’d like to give each of you an opportunity to define your success. This week I’m going to post questions that I would normally ask guest on the show, but this time I’m going to be asking you. I’d like for you to go to our Facebook page and answer those questions so that we can generate a discussion about what success means, how we define it, how do we get it, and also to learn a little bit more about you and what you do.

I want the people that listen to this podcast — I want them to be able to connect with each other and share their thoughts.

Here are some of the questions that we might be asking:

What was your life like before you started on the current career path that you’re in?
Get a little background information. Tell us about yourself and what you were doing before you started your current career.

What is one of the biggest mistakes you’ve made and what did you learn from it?
This question gives a great opportunity for you to share a mistake you’ve made, something you’ve learned, and provide value for other people that are checking out that post on the Facebook page.

What is the biggest success you’ve had?
Maybe something that you’ve done that you’d like to share.

What are some personal examples or stories of something that occurred in your business that altered the shape or path of your business?

There are many other questions.

Obviously the last question is to define success. What makes someone successful? Do you consider yourself to be successful.

This week: Monday, Tuesday, Wednesday, Thursday Friday. I’m going to be posting those questions as if I’m interviewing you for the Defining Success Podcast. Then everyone who is listening, let’s share our thoughts and ideas on what it is that defines our success and we can get a chance to get to know each other. It’s a really great opportunity.

Take advantage of it this week. It would mean a lot to me. I think it would mean a lot to helping other people, exposing other people to your thoughts on success, passion, commitment and taking action.

Click here Defining Success Podcast on Facebook

Thanks for listening! Now go out there and find your success.

Episode 90: Adversaries into Allies | Bob Burg, Best-Selling Author & Convention Speaker

Zeb’s Take – Addressing Your Adversaries

It was a real pleasure talking with Bob again. In his new book, Adversaries into Allies, that is something that really hits home with me. There’s a lot of people that you come into contact with, someone does have decision making power in your life. Having the ability to turn those adversaries into allies is a very important skill to have. And, it is something that can be acquired.

I didn’t realize this, jumping into business, I hadn’t encountered many true adversaries in the teaching profession. But I did encounter the situation when I went into the business world. I can think of two distinct examples:

One was a manager at a golf course where I was working. When he came in, it was very clear that he was not interested in social media and how social media worked, when I was working for him. Immediately, I saw him as an adversary and I didn’t make any outreach or any effort to try to turn him into an ally. I basically just avoided the situation and that was to my detriment. I learned a very valuable lesson from that: you need to be proactive in turning people who do have that influence and power or who are involved in your life in some way and try to change and correct that to make things better.

80 Bug, she is the one who wrote the theme song for The Defining Success Podcast. When we met, it started as a situation where I could have seen her as an adversary. But, I didn’t. It was because of that situation with that general manager that I decided to act in a different way. She is one of my biggest supporters now, and I’m one of her biggest supporters too. I think she is a phenomenal person who does really great things. That is one thing I think a lot of people need to look at.

Nobody out there is intentionally trying to be harmful to other people. It’s usually the perception that people have of how people are interacting with each other that drives them to think that other people are thinking negatively or poorly of them. That’s just something that I think is a powerful idea that Bob has written his book about. It’s an idea that I’m excited I got to share about with all you listeners here on The Defining Success Podcast. Thanks for listening!

Now go out there and find your success!

Find out more about Bob Burg and his book, Adversaries into Allies

Visit Burg.com! You can download Chapter 1 of several of his books for free on the site to see if you like them.

Bob Burg's book Adversaries into Allies

Quotes

“Unless you can influence others; move people to the appropriate and desired action, obtaining really really huge success is difficult.”
“I believe that combining benevolent intent as well as a learned skill set you can really find yourself constantly, consistently and even predictably obtaining both personal and business satisfaction while adding exceptional value to everyone whose lives you touch.”
“This is what I call that ultimate influence. The ability to get the results you want from others while helping people feel genuinely good about themselves, about the situation and about you.”
“We need to be able to work with these people in a way that is able to move them from an adversarial situation to one where we’re both working together towards a common goal.”
“When you take an adversary and turn them into an ally they often become your most loyal allies.”
“Assuming someone is going to be helpful doesn’t change them, it changes you, and that’s what changes them.”
“It’s only when you are in control of yourself and your emotions that you are even in a position to be able to take a potentially negative situation or person and turn it into a win for all involved.”
“The ego can be very harmful when it controls us. When we’re in control of our ego we can use it and steer it, utilize it to accomplish great things.”
“If you set the frame you can do more to evolve the situation into a positive win-win situation. It’s up to you to set the positive frame.”

More from the Interview

Bob has his new book, Adversaries into Allies, out and that’s what he’s spent most of his time on since our last interview with him. He says, “Nothing changes with me. It only gets more so.”

This book is one that Bob has really wanted to write for a long time. He says, it’s a message that he wanted to share in a more formal way than he has in the past. At this point most people realize that you can have all the positive success traits. However, unless you can influence others; move people to the appropriate and desired action, obtaining really really huge success is difficult.

Bob believes that combining benevolent intent as well as a learned skill set you can really find yourself constantly obtaining both personal and business satisfaction while adding exceptional value to everyone whose life you touch. He calls that ultimate influence. The ability to get the results you want from others while helping people feel genuinely good about themselves, about the situation and about you. It’s about mastering people skills. How often do we see someone who has a lot of those traits we mentioned and they just seem to be passed over, by that person who just seems to have that knack with others. They are likable, attract people to their ideas, and seem to be able to elicit buy-in and agreement from people.

He says, we do have to understand that there are people who stand in the way of our personal and business satisfaction, but we need to be able to work with these people in a way that is able to move them from an adversarial situation to one where we’re both working together towards a common goal.

It’s being able to take that situation and working it in such a way that both parties feel great about each other, great about themselves, and the situation works itself out so that both people win.

“When you take an adversary and turn them into an ally they often become your most loyal allies.”

It can be long term. It can be short term. There’s a time I was in a parking lot, I wasn’t paying much attention, as I pulled into a parking space I nearly clipped a guy getting out of his car. He reacted with a nasty look, if looks could kill. Rather than let my ego fall into that and allow myself to buy into his frame I smiled and waved through the windshield and mouthed the word sorry. Immediately the guy dropped the look and said, No problem.

When you don’t buy into that frame but instead you decide to reset that frame it really can be such a simple matter. It doesn’t mean that’s going to happen everytime, but it happens most of the time.

Assuming someone is going to be helpful doesn’t change them, it changes you, and that’s what changes them. When you assume they are going to be the way you want them to be you have gratitude for that and they are tapping into the energy of your gratitude and they feel good about you and because of that they take on that very quality.

5 Key Principles of Ultimate Influence

Control your own emotions
It’s only when you are in control of yourself and your emotions that you are even in a position to be able to take a potentially negative situation or person and turn it into a win for all involved. We like to think we are logical and to an extent we are. We make major decisions based on emotion and then we back those decisions up with logic.
Understand the clash of belief systems
A belief is a subjective truth. It’s a truth as we understand it to be. As human beings we all see the world through our own filter. It’s a combination of every experience we’ve ever had. It’s not conscious. We don’t necessarily need to understand their belief system, but simply be aware of it. Understand that there is a clash, that both of you are most likely coming at this from an entirely different world view.
Acknowledge their ego
Realize that if this other person is saying or doing something that is not constructive, but is counter productive or hurtful, even to their own good, there’s a good chance their ego has taken over. The ego can be very harmful when it controls us. When we’re in control of our ego we can use it and steer it, utilize it to accomplish great things. We need to know that this person that may be controlled by their ego, know that we’re dealing with something that’s not based on logic, but is ego driven.
Set the proper frame
A frame is simply the foundation from which everything else evolves. In any potentially negative situation, a frame will be set. The only question is, who is going to set that frame? If you allow them to set the frame, it’s just luck. If you set the frame you can do more to evolve the situation into a positive win-win situation. It’s up to you to set the positive frame.
Communicate with tact and empathy
Communicating with tact and empathy brings it all home. It’s so important. My dad has always defined tact as the language of strength. People make mistakes, we need to be able to teach. We need to do it in a way where people aren’t sensitive to it and resistant to us but they are open to us. This only happens through tact. Empathy is a way of being able speaking with tact. Do your best to put yourself in this person’s shoes and say, how is this person going to feel if I speak to them like this.

These principles work together naturally.

The book explains about each of these principles in Chapter 1. Then the rest of the book is just scenarios where people can see themselves in situations (past, current or future) and then they have the words, phrasing, and correct attitude to handle them properly. Sometimes they really are adversaries, other times it’s just situational.

Bob picks his parents as the most successful people he knows. They have a successful marriage, a family that adores them, and they are very happy and content with their lives.

Episode 89: Use a Media Kit to Stand Out | Farnoosh Brock, President of Prolific Living

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Farnoosh Brock is the author of several books. She has two put out by a traditional publisher. They are The Healthy Juicer’s Bible and The Healthy Smoothie Bible. Today she is going to talk to us about a variety of different topics, mostly about getting a book published, how that whole process works and her tips and ideas on how to market books including using a media kit.

Farnoosh spends her time writing and running the Prolific Living blog, as well as Prolific Juicing, Fast Track Promotion for career warriors and Smart Exit Blueprint for entrepreneur-wanna-be spirits. She writes books, talks about empowering your life with your own choices and re-inventing yourself with positivity, enthusiasm and the right guidance.

Zeb’s Take – Create and Use a Media Kit to Stand Out

I had a really good time today talking with Farnoosh. You can really that she’s an enthusiastic person, excited about life, and really knows the direction and purpose, where she wants to take it. She seems very happy to me as well. That’s what I want for all the listeners. I want you all to be happy and excited about the work you’re doing just like I do, just like like Farnoosh does.

One of the things that Farnoosh brought up that I want to focus on is the media kit that she talked about. She created a media kit for her book and sending them out. The reason why I want to talk about it is because, you can apply the concept of a media kit, you don’t have to just do it for books, you can literally do a media kit for anything.

Farnoosh, she reached out to me, she had talked to Jared Easley who does the Starve the Doubts podcast, he introduced her to me. She sent me, basically like a media kit email sharing here’s who I am, here’s what I’m about, Jared says you’d be a great person to talk to and a great show to be on. It really introduced her and myself and it made me feel comfortable with her, especially with the introduction through Jared, to have her on the podcast.

Creating those media kits really helps to open the door to new opportunities. Instead of sending out an email that seems like a mass email or an impersonal email, by sending out a digital media kit you can really start to introduce yourself to different people or different influencers that you want to try to get a hold of.

One of my friends wanted to become a landscape architect. Apparently, typically, to do that you sign on with a firm that does landscape architecture. At the time he graduated college with a degree and could not find a job. I understand that there aren’t really jobs out there, but you need to be proactive about it. My suggestion to him was to create some sort of media kit about himself that would demonstrate his expertise. For him I was thinking more of a physical copy, maybe not so much a digital one. I’m not sure how landscape architecture works, but I’m sure they do some designs and do work projects, maybe he could do a work project and show them a design of his own and hand that off to them. Instead of giving a resume show the actual work that you are willing to do. That’s a form of a media kit that can really open up doors. You can do it for your career. If you are looking for potential clients, you can use a kit to reach out and introduce yourself to businesses as well. There’s just so many different functions and uses that you can use a media kit for that I don’t think a lot of people think of.

One of the books I read was by John Jantsch, The Referral Engine. In the book he says there’s a lot of really cool things you could do to make yourself stand out in front of people. One of the things he did was send a rubik’s cube to a bunch of place with a little note attached to it explaining who he was and his business and there was a reason why he used a rubik’s cube, I don’t remember the example, but it was a very inexpensive way, it was something memorable, that people can look at and say oh yeah I remember that guy he sent me the rubik’s cube. It worked out really well for him and his business. There’s so many other opportunities like that out there if you think about that. I think Farnoosh did a great job with her media kit and sending them out so I wanted to share that with you today.

Thanks for listening. Check us out on Facebook, say hi. I love talking with our listeners, it makes me happy.

Now go out there and find your success!

Find out more about Farnoosh Brock and the Prolific Living Blog

Visit ProlificLiving.com. It connects to all her blogs, see her about page, and there she has a free confidence building course that you can download. Visit Fast Track Promotion. Find Farnoosh on social media usually with ‘Prolific Living’

She encourages you all to connect with her. Let her know that you found her through Zeb at The Defining Success Podcast.

Quotes

“The more I went deeper into my corporate career, and I was making more money, I had more flexibility, more perks… the more unhappy I became. I was forced to start looking outside.”
“I started blogging. It started out as a hobby. The more I did it the more I feel in love with writing, with social media, with doing something on my own, with the creativity process […] It was like a magnet Zeb, it kept pulling me.”
“It’s been a really wonderful but hard journey.”
“I am willing to bet that some of the best decisions you have ever made weren’t logical analytical numbers-driven decisions. Your heart came into play and told you, ‘you are doing this!’”
“It didn’t matter how much money I was making. I had to know this unknown or else regret it.”
“If you have something to say. If you want to write a book. Start writing today. You have so many options now. It’s so wonderful, we live in this age, so many options to get it out there.”
“You don’t know what obstacles will come your way. Life has a unique story for all of us. Not all of it is fair or just, but a successful person will turn those circumstances around.”
“I was finally gutsy enough to go past my fears and really take a risk and do something that I wanted to do for a long time. I feel that it has made all the difference in my life.”

More from the Interview

Farnoosh used to be in engineering. She did a lot of highly technical, highly stressful work. She worked for a start-up then a big fortune 100 technology company, she was doing technical support for huge companies fixing their broken networks. She then moved on to technical writing, project management, process improvement, sales operations, executive communications. She got a lot of wonderful experience working in many different areas in a corporate job.

Today she does something entirely different.

“It wasn’t gradual or over-night. It was a sort of hunger that was growing, or an itch that I just couldn’t scratch.” I had great experience. I worked with great people. There were things in the corporate world that I wasn’t crazy about, but I didn’t understand myself and my own strengths and, more than anything, the possibilities for a career for someone like me, so that I could better fulfill that hunger or scratch that itch. The more I went deeper into my corporate career, and I was making more money, I had more flexibility, more perks… the more unhappy I became. So, I was forced to start looking outside.”

“I started blogging. It started out as a hobby. The more I did it the more I feel in love with writing, with social media, with doing something on my own, with the creativity process […] It was like a magnet Zeb, it kept pulling me in this direction.”

She attended a conference, Blog World. She met amazing people who were doing meaningful work with their lives. She felt inspired. Meanwhile at her job, she was being asked to do a project that she had a moral conflict with. Those two forces made Farnoosh reconsider her path, really look at the future, really think about what she was doing, really take some action. Within 6 months she resigned and started her own company.

“It’s been a really wonderful but hard journey.”

“I am willing to bet that, some of the best decisions you have ever made weren’t logical analytical numbers-driven decisions. Your heart came into play and told you, ‘you are doing this!’”

She’s hired her husband and they have a profitable business. They figured it out.

“It didn’t matter how much money I was making. I had to know this unknown or else regret it later in life.”

The Healthy Juicer’s Bible, Farnoosh’s first traditionally published book, came about because of her self-published book on The Comprehensive Green Juicing Guide. It’s about taking people step-by-step through why and how they can do their own juicing, and several recipes. It was a quick process from putting the content together to being put on shelves. It did well.

Most aspiring authors expect the publisher to do all the publication, marketing, work and they just do the writing. Farnoosh saw her relationship with the publisher as more of a partnership. She collaborated with them and they worked heavily to market the book. The repeated the process for her second book, The Healthy Smoothie Bible.

Her advice: “If you have something to say. If you want to write a book. Start writing today. You have so many options now. It’s so wonderful, we live in this age, so many options to get it out there.”

Build a media kit. It makes it easy for your reviewers to give shout outs for your book. In Farnoosh’s media kit she included phrases and text they could share on Twitter, Pinterest, Facebook, as well as email templates that they can send to their lists, and pictures that they use where ever they like.

Pick some early reviewers. Farnoosh tapped into her network and found some new people that would be interested in the book. They got a copy of the book in exchange for an honest review, a shout-out to their audience, or maybe even just for them to get use out of it to start a relationship.

A media kit shows you as a professional author who has a good sense of your book and how to communicate your book. It shares a description of the book. The launch date. Include blurbs and email templates, really encourage people to share about the book.

Tools that Farnoosh uses includes Google Docs (you can share a document and set it so that to just view, they can still copy and paste text from it without changing it), Click to Tweet (a website that creates a unique link, people don’t even have to copy and paste), pictures (people love to share pictures) for the viewers to easily share. She even created a book trailer, a video about the book people could share. A media kit is a collection of all of this plus contact information.

“I can get up, come to work, and feel good about the work I am doing, feel like I am making a tangible difference. I am helping someone. I know what I’m doing.”

“You don’t know what obstacles will come your way. Life has a unique story for all of us. Not all of it is fair or just. But a successful person will turn those circumstances around.”

“Using your innate confidence and abilities to make changes and actually using those tools that you have to guide the direction of your life and your career”

“I was finally gutsy enough to go past my fears and really take a risk and do something that I wanted to do for a long time. I feel that it has made all the difference in my life.”

Episode 82: There is No Secret to Success | Sushant Misra, Host of Trep Talks

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Sushant Misra explains there is no big secret to success in this episode of The Defining Success Podcast Sushant Misra is the owner of Trep Talks, and he and I are in a mastermind together. He actually interviewed me on his show about six months ago. He’s a really bright guy, has a great advice. One thing that he brought up, which I have found to be true with the interviews I’ve done with people for The Defining Success Podcast, is that there is no big secret to success. It’s a great episode, I hope you all enjoy!

Sushant Misra is the host of Trep Talks, a web-based interview show where he interviews some of the most successful digital entrepreneurs on the internet. These entrepreneurs share their stories as well as a few “secrets” – i.e. mindsets, strategies and tactics that worked really well for them in starting and growing their own online businesses. He is also the owner of yogamatstore.com.

Zeb’s Take – There is No Secret to Success

It was a lot of fun for me talking with Sushant. He and I have a conversation every week and talk about our businesses and talk about ways to improve our businesses. It’s always been a good learning experience for me and everyone else that comes and participates in that mastermind group that we’re involved in. He gave so much practical advice, and a lot of great philosophical stuff too. One of the things he said that he learned from doing his Trep Talks show, the video show on his podcast, is that there is no big secret to success.

I think when I started the Defining Success Podcast I was kind of looking for that too. I think a lot of people when they think about using social media or using the internet they think it’s kind of like a gold mine maybe, or that you just jump in and you can make money off of it. But that is absolutely not the case. It takes a lot of hard work, dedication and commitment. So maybe the secret to success is that you need to work hard, you need to be committed, you need to persevere, you need to have all those different tools in place.

I remember being approached by a friend of mine. He had, it was called, The Leather Traveller, he would sell leather goods online. I guess it was a franchise or something. He put up a website to sell his leather goods. He thought, “I’m just going to put this website up there, I’m going to sell other people’s goods, and I’m going to make money. It’s that easy.”

What he came to realize was that he had to find out how to drive traffic to his website, had to make sure his website functioned properly, he had to make sure visitors to the website can find what they want and purchase the leather goods. He just didn’t have that level of commitment and interest to go in there and dive in there and make it happen. He kept telling me about all these dreams he had to use the internet to make money, but he would never do the hard work that was necessary to do that. (If he’s listening, I apologize for bringing that up. I know he’s really active and excited about the work he’s doing now.) I will say that from all the people I’ve interviewed on The Defining Success Podcast is that there is no secret to success. The secret to success is that hard work, perseverance, getting that stuff done, and doing it in a smart efficient way.

Such a great time talking with Sushant today, a lot of great advice in the interview. Adam, Scott, Jolene, Herby, Sushant: thank you all for being a part of that mastermind group.

Go out there and find your success!

Find out more about Sushant Misra and Trep Talks

Go to TrepTalks.com
Trep is short for the word Entrepreneur. It’s a great place for people that are interested in learning about online marketing or online entrepreneurship. Sushant is taking this project in a new direction. He’s working to create a lot of great educational content with really successful people teaching you directly.

Quotes

“Entrepreneurship is a process.”
“You have to find an idea that is at the intersection of the skills that you have, your own interests and passions, and something that can be monetized. If you have an idea that matches those three criteria, you have an idea that you have a good shot at pursuing.”
“Every person has something from their own experiences, from their own knowledge, that they can share with the world.”
“I really try to learn from every single guest. In the hopes that by coming from that place of curiosity, I will be able to create content that will be helpful to other people as well.”
“One of the big things that I’ve learned is that there is no big secret.”
“As an entrepreneur, if you have a small vision or a mediocre vision, you’re going to spend the same amount of time and effort in trying to get that off the ground as you are going to do with a big vision. It’s much better to try to achieve something bigger.”
“What really matters is choosing the right idea, the idea that is right for you, and just executing properly and consistently over the long term.”
“Business is really about people. You have to be comfortable talking to people, networking with people, and helping people.”
“People are very friendly, people are helpful. If you ask them for a meeting or some help, a lot of times they say yes.”
“You have to become comfortable making mistakes, learning from them, and not get discouraged from making mistakes. Once you can do that it really helps you take your entrepreneurial journey to the next level. At that point you really start learning at a rapid pace. You’re not getting discouraged by mistakes and you consider that as part of the process.”

More from the Interview

Sushant had Zeb on his show, Trep Talks, about 6 months ago. He was the first to turn the tables on Zeb and make him an interviewee on a podcast. Zeb had a great experience on Trep Talks and is excited to now have Sushant on The Defining Success Podcast. Zeb and Sushant are part of the same mastermind group.

In 2010, Sushant finished his master’s degree in Health Administration mainly because his parents wanted him to be a doctor, but he wanted to learn about business. He had realized that he was very entrepreneurial. After graduation he had the decision to take the safe life, get a typical 9-to-5 type job, or to really pursue his passion. He took a leap of faith.

“Entrepreneurship involves a lot of uncertainty.”

He didn’t know much about online marketing or online entrepreneurship, but from the little he did know and from his experiences visiting wesites, he knew the internet would continue to grow. He taught himself and created his own online ecommerce store called yogamatstore.com where he sold yoga products. He did that for a few years, but he wanted his own products and lacked the investment to be able to do that. He had to go back in the industry and work for some bigger ecommerce businesses and gain more experience.

Then he found a product that did not require a lot of upfront investment, he started Trep Talks. On Trep Talks he interviews a lot of knowledgeable people in the online world and put out those interviews. Now Sushant is at a point where he wants to take that project and make it something bigger.

Entrepreneurship is a process.

Sushant says there are two kinds of people who become entrepreneurs. One kind is an accidental entrepreneurship, these are people who have worked in the corporate world for 15 – 30 years, they have an acquired set of skills, they know a lot about a certain industry. Now with all that skill and knowledge about an industry they identify an opportunity and start a business. Often they have some capital investment, partners, and things like that.

The other kind of entrepreneur, which Sushant falls into, is someone who has an entrepreneurial personality. It’s innate to them. “For me, entrepreneurship is a process. I realize that it’s something that you do, you learn through the process, then you start something again.”

YogaMatStore is a learning process for Sushant about entrepreneurship, about his own personality, about the online world. He has taken that experience and brought it with him and to new level with Trep Talks.

He hopes to create something that is useful and valuable for people in the world, and that creates a better life for people around the world.

To feed his entrepreneurial personality he says you have to find a sweet spot, “My definition of a sweet spot is you have to find an idea that is at the intersection of the skills that you have, your own interests and passions, and something that can be monetized. If you have an idea that matches those three criteria, I think, you have an idea that you have a good shot at pursuing.”

Entrepreneurship is so difficult that if you are not truly interested or passionate about it, it’s not really something that everyone should pursue.

He says, I realized that I had a passion in learning about the online world. I started approaching people, I approached you, I really started talking to people about how the online world works. I started putting videos on the website just thinking that there are other people out there just like me who want to learn more about online marketing, online entrepreneurship, how to start a business, how to find clients online, and I received a great response from people on different social media sites and people emailing me with great feedback.

It was really a project for me to learn more about online marketing because I was really passionate about it. But, it seemed that it’s something that other people are also interested in learning about. I want to take it and turn it into a big business and really take this idea and take it further.

Fun Fact: Sushant had never used Facebook before 2013.
He realized that he should remedy that, so he created a set of interviews where he interviewed a lot of great Facebook marketing experts. He dug deep and asked them questions from the perspective of a beginner trying to learn how to leverage Facebook marketing, how to leverage Facebook advertising, to find your clients online, to really generate revenue for your business.

Sushant has interviewed 60 to 65 people for Trep Talks. He says it’s already been a great journey. He is appreciative especially of the people who gave him their time and knowledge in the very beginning and who believed in him.

He says one of his best interviews was the one with Zeb, but there are several good ones.

“Every person has something from their own experiences, from their own knowledge, that they can share with the world.”

One of his first interviews was with Tim Ferriss, a very well known online marketer, and it was done in person, an experience Sushant will never forget. Another one was with a blogger named Michelle Shaeffer, she was one of those first people who believed in him. She introduced him to a lot of other people that he was able to interview on Trep Talks.

“I always come from a place of curiosity and learning. I really try to learn from every single guest. In the hopes that by coming from that place of curiosity, I would be able to create content that will be helpful to other people as well.”

“One of the big things that I’ve learned is that there is no big secret.”

“I had this secret hope that they would share something, you know this secret formula, that made them successful, or that made them wealthy. And what I realized was there wasn’t really a big secret, a lot of it was really just perseverance and hard work and having a big vision.”

“As an entrepreneur, if you have a small vision or a mediocre vision, you’re going to spend the same amount of time and effort in trying to get that off the ground as you are going to do with a big vision. It’s much better to try to achieve something bigger rather than smaller.”

He says there is no shortage of ideas or talent. “What really matters is choosing the right idea, the idea that is right for you, and just executing properly and consistently over the long term.”

Advice: Find a big vision. Start. Learn. Refine your idea. After that it’s just about pure perseverance and just not giving up.

He says, 6 or 7 months ago when he started this project, networking and meeting new people was a big challenge for him. One of his mentors pushed him to start networking when he had to go back to working at a bigger business. Sushant had an a-ha moment. Business is really about people. You have to be comfortable talking to people, networking with people, and helping people.

“I could have never, in my wildest dreams, could have imagined that I would met so many wonderful people and have this opportunity to learn from them. It has been a wild ride. For me, it’s really something out of a dream.”

“People are very friendly, people are helpful. If you ask them for a meeting or some help, a lot of times they say yes.”

“You have to become comfortable making mistakes, learning from them, and not get discouraged from making mistakes. Once you can do that it really helps you take your entrepreneurial journey to the next level. At that point you really start learning at a rapid pace. You’re not getting discouraged by mistakes and you consider that as part of the process.”

Example
Sushant was doing Trep Talks as a full time job. At one point he wasn’t getting the revenue he needed, his savings was running out and it took him to a dark place. He clearly remembers thinking, in this dark place, this is where I should start looking for opportunities. A couple weeks later he ran across a funding opportunity from the government in Ontario, Canada. They help new and young business owners with funding and training and things like that. He applied for that opportunity, it took some time, but he finally was very fortunate to receive that and now is able to pursue his dream and take his idea to the next level. He had to stop and tell himself, “this is a dark place, I really need to look for an opportunity” and he found it.

Sushant has been in Canada for about a decade, before that he lived in India. He says he was raised in a very safe environment. He was very comfortable, he never wanted to take a risk. He cared too much about what everyone else thought about him. When he went to Canada, he kinda took that as an opportunity to try a lot of new different things, because he thought, “who cares, no one here knows me.” He wonders what if he would have felt that way sooner at a younger age.

Episode #16: Taking Action on Your Great Idea | Steve Pennington from Complete Cambodia

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Steve Pennington came to us around nine months ago and I knew right away he was a man on a mission. His passion shined through in the way he talked about his new project. In just nine short months Steve built a website for his cause and traveled to Cambodia on two seperate occasions to help bring aid and remove landmines in Cambodia that were left over from the Vietnam War.

Thank you for visiting the Defining Success Podcast. Please download, subscribe and rate our podcast on iTunes – https://itunes.apple.com/us/podcast/defining-success-podcast/id619459909 Thanks for listening!

Steve Pennington from Complete Cambodia

Recap:

Steve Pennington is the founder of Complete Cambodia, an activist organization committed to creating a dialogue and raising funds to support landmine relief efforts in Cambodia putting an end to the continued casualties of the Vietnam War.

Steve has been an L.A. city firefighter for 12 years. He’s active in volunteering with the Best Day Foundation where they take special needs kids out to the beach. He’s also been a cadet post advisor, being a mentor to kids from 13 to 21.

One day Steve was running on a treadmill watching a television show with a bunch of guys who were doing crazy pranks and eating foods and he saw them blow something up and something about that visual stayed with him. Steve went online and researched landmines in Cambodia and what he found amazed him. Rather than just reading about it, he decided to do something and he decided to take action.

The first thing Steve wanted to do was to create awareness for the cause by sharing what he’s learned. Through friends Steve came to us and we developed his Complete Cambodia website. Once the website was built he knew that he had to actually go to Cambodia to have the kind of impact that he wanted to make.

The first trip Steve made to Cambodia was eye-opening. He spoke to the Mine Advisory Group which is actively removing mines in countries all over the globe and they invited Steve to join them. From the second he landed in Cambodia, he felt at peace and he knew it was a place that he needed to be. Everyone seemed friendly, happy and they loved everyone.

Complete Cambodia

Steve plans to head back to Cambodia this May and early June. He’s going to be helping to build schools and helping projects through their organization.

Steve has been in the mine fields in Cambodia when demining teams have found cluster munitions which were detonated in front of him. At some point, Steve hopes to be a paramedic to the demining team when he makes a trip to Cambodia.

Most of the mines that are in Cambodia came from the Khmer Rouge during the Cambodian genocide, the Vietnamese would dig up old mines and place them in Cambodia, but most of the mines and explosives come from bombings at the hands of the United States during the Vietnam War.

The first thing Steve did was called Presents for Presence and he took 216 bags of goods to this village which contained little things to brighten up the day of those who received them.

Steve was given the opportunity to speak in front of one of these villages and he told them what he wanted to do in Cambodia. He told them that people from California cared enough to help them remove the mines. The village chief came to him and, in tears, told Steve how meaningful it was that Steve had come to help them with their problems.

Landmine Removal in Cambodia

One of the greatest moments Steve had was meeting Aki Ra, the mine ninja, CNN’s top 100 heroes, who has been demining in Cambodia for decades. Steve says he was demining with a pair of plyers, sandals and a stick when he first started.

Through Steve’s visit the first time he met Aki Ra and Bill Morris in L.A. and he’s become Steve’s hero. He funds an orphanage for landmine victims. They have a landmine museum. He still goes out for 26 day employments, still demining and Steve thinks he’s demined close to 50,000 mines by himself.

Through this process Steve has learned quite a bit about himself, the most important being that he knows that he can do anything. He had no idea what was in store for him when he first started his adventure, but the doors opened up once he made the decision to achieve something special.

We can create the lives for ourselves that we want. Opportunities will present themselves. If you can examine your own life and determine what’s important to you then it will be easier for your passion to present itself to you.

You may have no idea how you’re going to accomplish anything. But if you’re passionate about something you’re going to have an influence on people. People just want to help if you give them the opportunity to do so. Just striking up conversations about your goals and your missions, you never know who will be there to help you.

Each time that Steve has a conversation with someone he learns something that he can apply to Complete Cambodia and his efforts over there.

Engaging Discussion Questions:

What are you doing to change the world?
What is your passion?
Are you willing to help Complete Cambodia?

Links to Great Stuff:

Complete Cambodia – “Complete Cambodia is an activist organization committed to creating a dialogue and raising funds to support landmine relief efforts in Cambodia putting an end to the continued casualties of the Vietnam War. Complete Cambodia Goals: Generate awareness about this forgotten problem in a country that is still impacted by our war; Support humanitarian programs that positively impact Cambodian communities most affected and the families of landmine victims; Raise funds to support and accelerate Cambodia’s demining efforts with new, advanced technologies.
Best Day Foundation – “Best Day is a registered 501(c)(3) non-profit (Tax-ID: 26-2223078) based in Santa Cruz, CA. The organization helps kids with special needs build confidence and self-esteem through safe, fun-filled adventure activities including surfing, bodyboarding, kayaking, snow-tubing and more. Best Day is run by an experienced team and supported by generous sponsors who help keep the programs free for all. Our Best Day chapters make a big impact in their communities.”
Mine Advisory Group – “Humanitarian Mine Action is not just about landmines. In many current and former conflict zones unexploded bombs, rockets, missiles, mortars and grenades still pose a risk of detonation. These dangerious weapons still threaten community safety decades after they were dropped. Most importantly, MAG works closely with affected men, women, and children – finding out what their priorities are and developing a response that best helps them to rebuild their lives after conflict.”
Welborn Media – We helped design the website for Complete Cambodia. We encourage you to check it out and let us now what you think.

Success Quotes:

“You’re a successful person when you’re doing what you love.”
“Be open to anything.”
“If you have an idea, move on it.”
“Can you imagine a world where people actually acted on pure ideas?”
“If people were taking action on pure ideas, this would be a completely different world.”
“How many amazing things could have happened in this world already if we would have just taken a chance.”
“I can do anything.”
“There are still 3 to 5 million bombs left in the ground in Cambodia.”
“It’s a significant experience to see them detonate a cluster bomb.”
“Even under the circumstances for a group of people that could understandably complain about their circumstances . . . they don’t.”
“Complete Cambodia is founded on the support of others.”
“I really wasn’t sure what I was going to do, but I knew I was going to do something.”

Special Requests:

If you’re passionate and you want help with your great idea, email me directly at Zeb@WelbornMedia.com
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