Tag Archives: 2012 Golf Course of the Year

Former Guests David Kramer and Jay Miller at Los Serranos Country Club

It’s rare that two guests from the Defining Success Podcast and I are able to get together, but last week, David Kramer and Jay Miller met me at Los Serranos Country Club in Chino Hills, CA.

David Kramer, Zeb Welborn and Jay Miller at Los Serranos Country Club in Chino Hills, CA

David Kramer, Zeb Welborn and Jay Miller

Jay Miller is the Director of Business Development at Golf Card International and he met me early in the morning at Los Serranos Country Club so we could get in a round of golf. 

Jay and I were the first ones out in the morning and sped around the golf course playing a round of 18 holes in a little over three hours.  The round seemed to fly be even quicker as I got to hear some amazing golf stories from Jay about his experience working and playing with some of the top golfers in the world.  Jay is absolutely one of the most interesting people I’ve ever had the opportunity to play a round of golf with.

Jay bogeyed the last hole to shoot a one over par and I played one of the best rounds I’ve played in a long time, shooting a three over par 75, at least that’s what Jay told me.  I was so invested in hearing Jay’s stories that I really had no idea what I shot.  But, I knew I was playing well.

David Kramer and Jay Miller met me after our round for lunch.  David Kramer is the Senior Vice President at Los Serranos Country Club and was one of our very first guests on the Defining Success Podcast.  He’s very passionate about golf and helping others and when he and Jay got together, it was great to see them share such memorable stories about golf and life.

David Kramer and Jay Miller have known each other for a long time as lovers of golf and have worked with each other on numerous golf-related activities in the California Golf Course Owners Association, of which, Los Serranos Country Club was named the 2012 Golf Course of the Year.

Because he enjoyed being on the podcast so much, Jay Miller recently gave me free golf cards from Golf Card International to give out to listeners of the Defining Success Podcast.  If you would like a free 3-Month Membership to Golf Card International, please visit the 19th Hole Media Website found here – http://19thholemedia.com/special-offer-free-membership-to-golf-card-international-sign-up-for-the-19th-hole/

These are definitely two of my favorite people and it was a blast getting together with both of them.  I hope we can all get together a bit more often.  Thanks David and Jay for taking me under your wing and helping me navigate the world.  I owe you both so much already.  Thanks for everything!

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Episode #14: Build Your Business with Friendliness and Hospitality | David Kramer from Los Serranos Country Club

Teaser: David Kramer discusses the importance of friendliness and hospitality to help build your business. His passion and devotion to his craft shine through as he’s able to demonstrate how being kind and hospital has helped his business grow.

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David Kramer from Los Serranos Country Club - Build Your Business

David Kramer from Los Serranos Country Club

Recap:

The son of tennis legend, Jack Kramer, David is the Senior Vice President of Los Serranos Country Club in Chino Hills, CA which recently won the 2012 Golf Course of the Year by the California Golf Course Owner’s Association. He’s a lover of golf, tennis, sports, and recreation, but most importantly, he’s a lover of people.

David got his first set of golf clubs when he was 10 or 11 and he was fortunate enough to play golf 3 or 4 times a week when he accompanied his father on a trip to play in the Davis Cup in Australia. His father then got involved with Los Serranos Country Club of which David became a part in.

As a young man, David was interested in all kinds of sports and he was able to play any sport he wanted to. David worked at Los Serranos Country Club when he was 13 and 14 years old. He became General Manager in 1997 and was Assistant General Manager in 1992. He worked as a tennis professional and helped manage some tennis colleges and schools and has been very fortunate to be involved in recreation his entire life.

David talked about his dad, Jack who was a great father and a great parent. Jack lived a charmed life and he did what he loved to do and he became the top tennis player from 1947 to 1954 and after that he gave back to the game in a variety of different capacities. But his greatest accomplishment was that he wanted to make tennis more available to the public.

The best place to transfer values is through the family where there is love for that tradition or profession.

David still communicates with friends that he met in the second grade and his group of friends still have a large impact in his life today. In 1965, there were 51 people who graduated in his class and he still communicates on a regular basis with close to 25 of them. He’s been able to share a lot of experiences, stories and ideals with his childhood friends.

The advice David would give to someone who wanted to start a goal would be to work hard to become a better person and to grow as a person. And if you work hard at becoming a better person you will become better in business.

David and Andrew Kramer at St. Andrews Golf Course - Build Your Business

David and Andrew Kramer at St. Andrews Golf Course.

David loved working at Los Serranos Country Club because, as he says, “People come happy,” and he was just happy sharing and participating with the people who visited his golf course. He feels very fortunate doing something that he really enjoys and he truly feels that he’s living his passion.

You really have to find out what your duty is and what your skills are that you can use to deliver the goods. If you’re struggling at work then you’re probably not doing what you’re supposed to do.

Golfers have been coming to Los Serranos since 1925 and in 2012, Los Serranos Country Club was recognized as the Golf Course of the Year by the California Golf Course Owner’s Association for their contribution to the game. They are very involved in the community, youth, service organizations and their ability to manage a golf course to provide championship conditions at reasonable prices and provide valuable services to the members.

David feels success is a culmination of factors that basically comes in to finding the “sweet spot.” Meaning that when you’re doing great things and helping others a person can be successful. He advises others to use friendliness and hospitality in order to build your business.

Engaging Discussion Questions:

  • How can being friendly and hospitable help your business?
  • Do you think family has a role in the professions we choose?

Links to Great Stuff:

  • Los Serranos Country Club – “Set amidst 300 lush acres on the historic Don Lugo Spanish Land Grant and convenient to Los Angeles, Orange and San Bernardino counties, Los Serranos Country Club offers an unparalleled Country Club experience at affordable prices. The two 18 hole golf courses are certain to appeal to players of all levels and ages. The world class facilities include championship golf, full practice areas, golf school and lessons, new Kids Course, and an award winning Clubhouse that features our elegant Montebello Ballroom, restaurant & lounge in the Racquet Room, locker room ammenities and Golf Shop. Los Serranos Golf & Country Club is the perfect complete Country Club experience for the entire family.”
  • 19th Hole Media – With 19th Hole Media, we’re trying to grow the game of golf.  Many golf courses are behind the times when it comes to marketing the game and we’re trying to build it at a grass roots level by helping golf courses develop a strong online presence for their business in order to attract more customers and encourage more golfers to visit their golf course and to do so more often.
  • Welborn Social Media

Success Quotes:

  • “Hospitality and friendliness comes from within.”
  • “The world is my family.”
  • “It’s good to know who you are. It’s good to know where you’ve come from. And it’s good to know where you’d like to go.”
  • “If you learn to love something as much as your mother and father loved something, that’s a great place to start.”

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